Return & Refund Policy

Return & Refund Policy

Last updated: January 19, 2026

30-Day Satisfaction Guarantee

At Ainode, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt.

How to Return a Product

1. Contact UsSend email to suporte@ainode.pt with:

  • Order number

  • Product name

  • Reason for return (optional, but helps us improve)

2. Wait for AuthorizationWe will respond within 2 hours (business days) with:

  • Return authorization number (RMA)

  • Shipping instructions

  • Return address

3. Ship the Product

  • Pack the product securely in original packaging (if possible)

  • Include all accessories and documentation

  • Send to the indicated address

Return Conditions

For the return to be accepted, the product must:

  • Be in resalable condition (no damage, scratches, or signs of excessive use)

  • Include original packaging, accessories, and documentation

  • Be returned within 30 days of receipt

  • Have RMA authorization number

Refunds

Processing TimeAfter receiving and inspecting the returned product:

  • Approval: 1-2 business days

  • Refund: 5-10 business days (depending on payment method)

Refund MethodRefund will be processed through the original payment method:

  • Multibanco: 5-7 business days

  • MB WAY: 3-5 business days

  • Credit/debit card: 5-10 business days

  • PayPal: 3-5 business days

Refund Amount

  • We refund the full product value

  • Original shipping costs are not refunded (except for defective products)

  • Customer is responsible for return shipping costs

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately (suporte@ainode.pt)

  • Send photos of the product and packaging

  • We will refund or replace the product at no additional cost

  • We cover return shipping costs

Exchanges

We currently do not offer direct exchanges. To exchange a product:

  1. Return the original product for refund

  2. Place a new order for the desired product

Exceptions

We do not accept returns of:

  • Customized or made-to-order products

  • Products with opened packaging for hygiene reasons (earbuds, devices with direct skin contact)

  • Products damaged by misuse or negligence

Order Cancellation

You can cancel your order at no cost if:

If the order has already been shipped, normal return policy applies.

Product Warranty

All Ainode products include:

  • Manufacturer warranty (12-24 months, depending on product)

  • Technical support in Portuguese and English

  • Fast assistance in case of problems

Questions or Issues?

We are here to help:

  • Email: suporte@ainode.info

  • Guaranteed response: 2 hours (business days)

  • Hours: Monday to Friday, 9am-6pm