Contact information
Contact Us
We're Here to Help
Have questions about our AI products or need help with your order? Our team is ready to respond quickly.
Response time: Maximum 2 hours (business days)Hours: Monday to Friday, 9am-6pm
For faster response, always include:
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Order number (if applicable)
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Clear description of your question
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Photos (if reporting product issue)
🕐 Business Hours
Monday to Friday: 9:00am - 6:00pmSaturday, Sunday and Holidays: Closed
Emails received outside business hours will be answered on the next business day
📍 Location
AinodePortugal
Online store with shipping throughout Portugal Mainland, Azores and Madeira
❓ Frequently Asked Questions
Before contacting us, check our help pages:
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Return Policy - Returns and refunds
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Shipping Policy - Delivery times and costs
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Terms of Service - General conditions
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Order Tracking - Track your order
💬 How Can We Help?
Product Questions:
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Technical specifications
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Compatibility
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Usage instructions
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Warranty
Orders:
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Order status
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Address change
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Delivery problems
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Tracking
Returns and Refunds:
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Start return
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Refund status
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Damaged products
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RMA (Return Merchandise Authorization)
Technical Support:
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Device setup
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Troubleshooting
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Firmware updates
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User manuals
Pre-Sales:
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Product recommendations
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Comparisons
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Stock availability
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Custom orders
🚀 About Ainode
Who We Are
Ainode is Portugal's first company dedicated to making AI technology accessible to everyone. We're more than an online store - we're educators, curators and AI enthusiasts.
Our Mission
Democratize access to quality AI products in Portugal, offering:
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✅ Carefully curated AI products
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✅ Portuguese language support
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✅ Fast shipping within Portugal
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✅ AI technology education
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✅ Exceptional customer service
What Sets Us Apart
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Specialized Curation: We test all products before selling
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Local Support: Portuguese team, Portuguese communication
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Fast Shipping: Stock in Portugal, no long waits
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Education: We help understand and use AI technology
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Guaranteed Quality: 12-month warranty on all products
Our Vision
Become the reference for AI products in Portugal and Spain, helping thousands of people discover how artificial intelligence can improve their daily lives.
🌟 Customer Commitment
We Promise:
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⚡ Fast Response: Maximum 2 hours on business days
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📦 Fast Shipping: Processing in 1-3 business days
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🔄 Easy Returns: 30 days to return unused products
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🛡️ Warranty: 12 months on all products
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💚 Sustainability: Recyclable packaging and eco-friendly practices
📱 Social Media
Coming soon to social media. Sign up for our newsletter to be notified!
🔐 Privacy and Security
Your data is safe with us. We strictly comply with GDPR (General Data Protection Regulation) and never share your information with third parties without your consent.
💡 Feedback and Suggestions
Your opinion matters! We love hearing feedback from our customers:
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New product suggestions
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Ideas to improve service
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Testimonials and reviews
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Partnerships and collaborations
Send to: support@ainode.info