Contact information
Contact Us
Β
We're Here to Help
Have questions about our AI products or need help with your order? Our team is ready to respond quickly.
π§ Email
Response time: Maximum 2 hours (business days)Hours: Monday to Friday, 9am-6pm
For faster response, always include:
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Order number (if applicable)
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Clear description of your question
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Photos (if reporting product issue)
π Business Hours
Monday to Friday: 9:00am - 6:00pmSaturday, Sunday and Holidays: Closed
Emails received outside business hours will be answered on the next business day
π Who we are
VELVETY VERSION - TECH LDA (Ainode) Β· NIPC 519221605
Travessa do Arcos, n.ΒΊ 9, 8000-470 Faro, Portugal
suporte@ainode.info Β· Monday to Friday, 9:00β18:00 (Lisbon time)
Online store shipping from Faro, Portugal. Destinations and costs: see our shipping policy.
β Frequently Asked Questions
Before contacting us, check our help pages:
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Return Policy - Returns and refunds
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Shipping Policy - Delivery times and costs
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Terms of Service - General conditions
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Order Tracking - Track your order
π¬ How Can We Help?
Product Questions:
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Technical specifications
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Compatibility
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Usage instructions
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Warranty
Orders:
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Order status
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Address change
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Delivery problems
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Tracking
Returns and Refunds:
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Start return
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Refund status
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Damaged products
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RMA (Return Merchandise Authorization)
Technical Support:
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Device setup
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Troubleshooting
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Firmware updates
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User manuals
Pre-Sales:
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Product recommendations
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Comparisons
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Stock availability
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Custom orders
π About Ainode
Ainode is the online store of VELVETY VERSION - TECH LDA. We resell wearables and accessories from other manufacturers and ship from Faro, Portugal. More on our About page.
π Customer Commitment
β‘ Fast Response: Maximum 2 hours on business days
π¦ Dispatch: within 2 business days of payment confirmation (shipping policy)
π Returns: 30 days from receipt, without giving a reason; the law gives 14 (refund policy)
π‘οΈ Guarantee: 3-year legal guarantee of conformity on all products (Decree-Law 84/2021)
π± Social Media
Coming soon to social media. Sign up for our newsletter to be notified!
π Privacy and Security
We process your personal data under the GDPR (General Data Protection Regulation). How we use it, and when we share it, is set out in our Privacy Policy; you can opt out of data sharing for advertising on our Your Privacy Choices page.
π‘ Feedback and Suggestions
Your opinion matters! We love hearing feedback from our customers:
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New product suggestions
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Ideas to improve service
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Testimonials and reviews
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Partnerships and collaborations
Send to: support@ainode.info